I placed my e.l.f. order on July 14th and received it on the 27th. I was told my order would take between a certain amount of days to ship, but e.l.f. fails to mention a little thing called order processing! No one informed me that it would take 8 days for the freaking thing to be processed. I mean, I had no idea that I placed my order after the "e.l.f. 7th birthday 70% off" madness, but even so, if you don't have enough people on your team to combat all the orders and get them shipped in an orderly fashion, then what business do you have even owning an online store?!
After the 7th day of no confirmation email saying my order had shipped, I checked my credit card history to see if anything went through, and it was super fishy that I was already charged for my e.l.f. purchase even though nothing had been shipped!
I sent an email to customer service asking what the hold up was and got this very generic email:
"We apologize for any inconvenience it generally takes about 3-5 days to process an order and once it gets shipped out you will receive and e-mail with your tracking information. If you still have any questions or concerns please feel free to contact us at 1800-231-4732.
The ELF Team "
The ELF Team "
I can tell someone spent a total 10 seconds copying and pasting that mass email...not impressed!
Though their customer service is less than satisfactory, it put a big smile on my face to see a little package on my porch. I don't know why my products were shipped in a crappy envelope, not a box. Did I not order enough to qualify for a box, or were they just hoping the UPS man was extra careful (yeah, 'cause that's very likely)?!
But anyways, crappy customer service and crappy packaging aside, my 6 little blushes made it to me safe and sound inside their little e.l.f. plastic bag.
The e.l.f. Studio Blush shades I ordered:
- Pink Passion
- Blushing Rose
- Fuchsia Fusion (which is actually misspelled "Fushia Fusion" on the box...)
- Peachy Keen
- Candid Coral
- Tickled Pink
Pros: I love how sturdy these blushes feel when you hold them, the packaging is great because its not flimsy and seems like it would hold up really well against general wear-and-tear! It's really convenient that the blushes lay flat so you can stack them on top of one another. The colors are so much more gorgeous in person, so much better than drugstore blushes since you get really unique shades!
Cons: The little box these blushes come in don't have any plastic between the actual product and the little window on the box, which results in the see-through part of the blush packaging being a bit scratched, not a big problem if you don't care too much about how your product looks. This always happens when I order things online, but I was expecting the blushes to be a bit bigger! If you take a whiff of the products you'll notice a really plastic-y smell? I don't think that will really matter when you use them with a brush though. I like the nice sized mirror you get on the inside of every blush, but it doesn't make much since to have a mirror if you don't include a brush. The little stickers on the back of each blush which tell you what shade you have is SO SMALL, like you literally will need to squint to see it! I'm a little concerned that the word "fuchsia" is misspelled "fushia" on the box, that's a bit fishy to me.
Overall: I'm SO in love with these blushes, I can't wait to complete my collection with the shades that were sold out on the e.l.f. website when I ordered, and the best part is you can actually get all the shades since they are only $3 a piece! I'm a little put off with the whole customer service issues and lack of protective packaging so I wouldn't advise ordering products off the e.l.f. website, try and find their products in your local Kmart and Target!